idoption

Support & Maintenance

L1 / L2 support

−60% resolution time

Ticket analysis, KB search, tested solution proposed, structured reply. +45% resolved without escalation.

HighDiscuss this agent

How it works

It reads
  • Incoming tickets
  • Knowledge base
The agent
L1 / L2 support−60% resolution timePowered by Dust
Connects to your toolsServiceNowZendeskSlackMicrosoft Teams
It delivers
  • Suggested replies
  • Qualified escalations

From pilot to production

  1. 01DiagnoseWe map the workflow, the data and the target metric - no generic template.
  2. 02Wire & iterateThe agent is connected to your real tools and refined with the people who use it.
  3. 03Measure & scaleAdoption is measured on real data, then the agent moves to production.
Our use cases

Pick the one that fits.

Your first agent in production.

We start from your real situation, not a generic template. Free diagnostic, 2h, concrete results on your context.

Book my diagnostic45 min, on your context. No generic pitch.

Free, 2h, no commitment, on your real data