idoption

Biotech & Life Sciences · Support & Maintenance

CAPA & deviation handling

Qualifies deviations and non-conformities, proposes CAPAs and tracks them to closure for audit.

Outcome
CAPAs closed on time
Impact
High
Function
Support & Maintenance
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How it works

It reads
  • Incoming tickets
  • Knowledge base
The agent
CAPA & deviation handlingCAPAs closed on timePowered by Dust
Connects to your toolsServiceNowZendeskSlackMicrosoft Teams
It delivers
  • Suggested replies
  • Qualified escalations

From pilot to production

  1. 01DiagnoseWe map the workflow, the data and the target metric - no generic template.
  2. 02Wire & iterateThe agent is connected to your real tools and refined with the people who use it.
  3. 03Measure & scaleAdoption is measured on real data, then the agent moves to production.
Support & Maintenance

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