idoption

Support & Maintenance

Multi-tier tech support

Tier 1 resolved without human escalation

Ticket triage and qualification, Tier 2–3 resolution from your KB, exchanges turned into searchable FAQ articles.

HighDiscuss this agent

How it works

It reads
  • Incoming tickets
  • Knowledge base
The agent
Multi-tier tech supportTier 1 resolved without human escalationPowered by Dust
Connects to your toolsServiceNowZendeskSlackMicrosoft Teams
It delivers
  • Suggested replies
  • Qualified escalations

From pilot to production

  1. 01DiagnoseWe map the workflow, the data and the target metric - no generic template.
  2. 02Wire & iterateThe agent is connected to your real tools and refined with the people who use it.
  3. 03Measure & scaleAdoption is measured on real data, then the agent moves to production.
Our use cases

Pick the one that fits.

Your first agent in production.

We start from your real situation, not a generic template. Free diagnostic, 2h, concrete results on your context.

Book my diagnostic45 min, on your context. No generic pitch.

Free, 2h, no commitment, on your real data